Two Pines Senior Advocates Privacy Policy
Last Updated: February 6, 2026
Two Pines Senior Advocates, LLC (“Two Pines,” “we,” “our,” or “us”) values the privacy of individuals who use our website, applications, and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and share information from users of our Service.
By using our Service, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. Your use of our Service is also subject to our Terms of Service (if applicable).
1. Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
Client and Account Information.
When you contact us, request services, schedule a consultation, or register for an account, we may collect:
First and last name
Email address
Phone number
Mailing address
Date of birth (if applicable to services)
Information about a senior client (if you are contacting us on their behalf)
Insurance information (if relevant to services)
Other information you voluntarily provide
Service-Related Information.
In connection with providing senior advocacy, care coordination, placement assistance, or related services, we may collect information about health conditions, living arrangements, care needs, financial considerations, and other information necessary to provide services.
Payment Information.
If you make a payment for services, your payment-related information (such as credit card details) is collected and processed by our third-party payment processor on our behalf. We do not store full credit card numbers on our servers.
Communications.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, and the contents of your message or attachments.
B. Information We Collect Automatically When You Use Our Service
Location Information.
We may collect general location information, such as your IP address and associated city/state.
Usage Information.
We automatically receive information about your interactions with our website, including:
Pages viewed
Time spent on pages
Date and time of visits
Referring URLs
Error logs and similar technical data
Cookies and Similar Technologies.
We and our third-party service providers may use cookies, pixel tags, and similar technologies to collect information about your browsing activities.
Cookies are small text files stored on your device. You may modify your browser settings to decline cookies; however, doing so may limit certain functionality of the Service.
C. Information We Receive from Third Parties
We may receive information about you from:
Referral partners
Healthcare providers (with appropriate authorization)
Family members acting on behalf of a senior
Publicly available sources
Third-party service providers
If you link our Service with a third-party platform, we may receive information from that platform consistent with your privacy settings.
2. How We Use the Information We Collect
We use the information we collect to:
Provide, maintain, and improve our services
Coordinate care, consultations, and advocacy services
Communicate with you regarding appointments, updates, or service information
Personalize your experience
Process payments and manage billing
Respond to inquiries and provide customer support
Send administrative or service-related communications
Send marketing communications (where permitted by law)
Detect, investigate, and prevent fraud or misuse
Comply with legal obligations
Enforce our Terms of Service or other agreements
For any other purpose disclosed at the time information is collected
3. How We Share the Information We Collect
We do not sell your personal information.
We may share your information as follows:
Service Providers.
We may share information with vendors and service providers that perform services on our behalf (e.g., payment processors, hosting providers, scheduling platforms).
Healthcare or Care Partners (With Authorization).
With appropriate consent or authorization, we may share information with healthcare providers, care facilities, insurance providers, or other relevant parties to coordinate services.
Analytics Providers.
We may use third-party analytics services (such as Google Analytics) to understand website usage trends.
Legal Requirements.
We may disclose information if required to do so by law, subpoena, court order, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Two Pines, our clients, or others.
Business Transfers.
If Two Pines is involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.
With Your Consent.
We may share information for other purposes with your consent.
4. Your Choices
Access and Updates.
You may request to access, update, or correct your personal information by contacting us at the email address below.
Marketing Communications.
You may unsubscribe from marketing emails by following the unsubscribe link in those emails. You may still receive administrative communications.
Cookies.
You can adjust your browser settings to refuse cookies.
State Privacy Rights.
Depending on your state of residence (e.g., California), you may have rights to request access to, deletion of, or information about the personal data we collect. To exercise these rights, contact us at the email below.
5. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing information to them.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.
8. International Data Transfers
Our Service is hosted in the United States and intended for use by individuals located in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
10. Contact Information
Two Pines Senior Advocates, LLC is responsible for processing your information.
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email
[email protected]
Mailing Address
1881 W Traverse Pkwy Ste E #223
Lehi, UT 84043